Refund and Return Policy

REFUND POLICY

Refund Policy - refunds will be processed as store credit.

 

 

 

CANCELLATION POLICY


If your order has not been shipped and you would like to cancel your order, send an email to felix@richmusicltd.com letting us know the following:
Full Name
Shipping Address
Order number

All cancelled orders will be refunded as store credit.

 

 



RETURN POLICY


Return policy - Items must be unworn. you have 14 days after confirmed deliver to your address in order to submit a request for a return. You will need to pay shipping for your return order.

Items must be in their original condition (unworn and unwashed).
No returns on international orders.

 




EXCHANGE POLICY


If you would like to make an exchange, we must receive the item(s) back postmarked within 14 days after the date of successful delivery and you must pay the cost to reship the item(s). If it has been 14 days after the date of successful delivery, your exchange will not be accepted.

To make an exchange for a different size, send an email to felix@richmusicltd.com letting us know the:
Order number
Item(s) that you are shipping back
Size(s) you need in return
If we have the requested item(s) in stock, we will set them aside and await the exchange in the mail. If we do not receive the item(s) within 14 days of being notified of the exchange, we will cancel the pending exchange and return the holding item(s) to inventory. If we do not have the requested item(s) in stock, we will email you and let you pick a different item or give you a refund. All refunds will be processed as store credit.



MAIL RETURNS & EXCHANGES TO THIS ADDRESS :



Social Hive Agency Merch

2048 NW Miami Ct

Miami, FL 33127

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.